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Pluggi Docs

Troubleshooting and FAQ

Find solutions to common issues and get answers to frequently asked questions.

Common Issues

Section titled “Common Issues”

Agent Not Responding

Section titled “Agent Not Responding”

Problem: Agent fails to respond to user inputs.

Solutions:

  • Check if the agent is properly deployed
  • Verify all blocks are connected correctly
  • Ensure API integrations are configured
  • Check for error messages in logs

Slow Response Times

Section titled “Slow Response Times”

Problem: Agent takes too long to respond.

Solutions:

  • Review complex logic blocks for optimization
  • Check API response times for external integrations
  • Consider implementing caching
  • Contact support if issues persist

Integration Failures

Section titled “Integration Failures”

Problem: External integrations not working.

Solutions:

  • Verify API credentials are correct
  • Check API endpoint URLs
  • Ensure proper permissions are set
  • Review integration logs for errors

Unexpected Behavior

Section titled “Unexpected Behavior”

Problem: Agent behaves differently than expected.

Solutions:

  • Review and refine prompts
  • Check conditional logic settings
  • Test with various input scenarios
  • Use debug mode to trace execution

Frequently Asked Questions

Section titled “Frequently Asked Questions”

General Questions

Section titled “General Questions”

Q: How many agents can I create? A: The number of agents depends on your subscription plan. Check your account settings for details.

Q: Can I export my agent configuration? A: Yes, you can export agent configurations for backup or transfer purposes.

Q: Is my data secure? A: Yes, we implement industry-standard security measures to protect your data.

Technical Questions

Section titled “Technical Questions”

Q: What programming languages can I use for custom integrations? A: Our API supports any language that can make HTTP requests.

Q: Can I use my own AI models? A: Yes, advanced plans support custom model integration.

Q: What’s the maximum response time? A: Response times vary based on complexity, but typically range from 1-5 seconds.

Billing Questions

Section titled “Billing Questions”

Q: Can I change my plan? A: Yes, you can upgrade or downgrade your plan at any time.

Q: Do you offer refunds? A: Please refer to our terms of service or contact support for refund policies.

Q: What payment methods do you accept? A: We accept major credit cards and offer enterprise billing options.

Getting Help

Section titled “Getting Help”

Documentation

Section titled “Documentation”

Search our comprehensive documentation for detailed guides.

Support Channels

Section titled “Support Channels”

Report a Bug

Section titled “Report a Bug”

Found a bug? Please report it through:

  • Support email with detailed description
  • Bug report form in your dashboard

Next Steps

Section titled “Next Steps”